Expected Shipping Times
We will make every attempt to ship out your order as soon as possible.
Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days.
Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.
When will I get it?
Your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days. If you selected an expedited shipping method like Second Day or Overnight, your order will ship within 1 to 2 business days. Business Days are defined as: Monday through Friday and excludes most NZ holidays. Once your order ships it will take 1 to 3 business days to arrive depending on which shipping method you selected and your shipping address.
Tracking Your Shipment
After you successfully place your order and have received an e-mail confirmation of shipment, you can track its status on our website by using the order number provided on your order confirmation email or via the shipper websites below:
Fastway Couriers:
http://www.fastway.co.nz/
Please note that your item must ship before you can track it. Your package may not be visible within the shipper's tracking system until several hours after the product leaves our warehouse.
Customer Satisfaction Guarantee
we offer a best-in-industry return policy. If you are not happy with your purchase, we offer the following options:
We are committed to your satisfaction and want you to be happy with your purchase. To ensure your satisfaction, we will:
Exchanges/Returns
Exchange Policy
If you are not deactivating your products and are simply exchanging your products, you have up to 10 days to return your original device to us.
To process an exchange, please contact us at 09-5513652 or email us within 5 days after receiving your products!
Return Policy
If you would like to return your products for a full refund, please contact us at 09-5513652 or email us within 5 days after receiving your products! The returned products must include all original packaging, Once we receive your products, we will process your refund.
Return Processing Time and Notification
Once we has received your returned item(s), we will process your return within 2 business days. You will receive an email notification when the credit is applied. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of your new shipping information. If there are any issues or problems with your return/exchange, we will notify you via telephone or email.
